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Privacy Statement

Vitro S.A. is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Vitro S.A. Web site and governs data collection and usage. By using the Vitro S.A. website, you consent to the data practices described in this statement.

Collection of your Personal Information

Vitro S.A. collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Vitro S.A. also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Vitro S.A.. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Vitro S.A. for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Vitro S.A. Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Vitro S.A. public message boards, this information may be collected and used by others. Note: Vitro S.A. does not read any of your private online communications.

Vitro S.A. encourages you to review the privacy statements of Web sites you choose to link to from Vitro S.A. so that you can understand how those Web sites collect, use and share your information. Vitro S.A. is not responsible for the privacy statements or other content on Web sites outside of the Vitro S.A. and Vitro S.A. family of Web sites.


Who is the Controller of processing your data?

Vitro S.A. CIF A-41361544

Calle Luis Fuentes Bejarano 60, Edif. Nudo Norte (local 3)

41020 Sevilla

Phone 954933200

Fax 954922892,

E-mail: .

What is the purpose of processing your personal data?

Vitro S.A processes your data for the following purposes:

- Market our products and provide our services

- Manage the inquiries received from its clients and/or potential clients

- Manage the subscription and the sending of commercial information of our products and services that may be of interest.

What is the lawfulness for processing your data?

- The processing of data for the marketing of our products and the provision of our services is legitimate on the basis of the execution of a supply contract and/or a contract for the provision of services, or the placing of an order for any of our products or services.

- The processing of data to manage your inquiries as well as the subscription and sending of commercial information on our products and services is legitimized by obtaining prior consent from the interested party.

To whom will your data be sent?

Vitro S.A will not transfer data to third parties, unless legally obliged to do so.

What are your rights when you provide your data?

Any person has the right to obtain information on whether Vitro S.A is processing your personal data.

In case we process your personal data, the interested party has the right to request and receive:

- Access to their data:

- Modify their data if wrong or deletion if, among other reasons, the data are no longer necessary for the purposes they were collected

- In some circumstances, limitation of the processing of your data will be required. In these cases, we will keep them only to manage or defend complaints

- In some circumstances and for your personal and particular reasons, refusal of the processing of your data. Vitro S.A will stop processing your data, except for legal or urgent reasons, or the exercise of the defense against potential complaints.

To exercise all your rights, you must notify Vitro S.A. in writing at Calle Luis Fuentes Bejarano 60, Edif. Nudo Norte (local 3) 41020 Sevilla, or via email at clearly indicating the reason of your request. Vitro S.A. reserves the right to take the appropriate and reasonable measures to verify the identity of the person requesting to exercise any right.

Data secrecy and security

Vitro S.A. is committed to the use and processing of personal data respecting their confidentiality and to use them in accordance with the purpose of these, as well as to comply with its obligation to keep them and take any measures to prevent alteration, loss, processing or unauthorized access in accordance with the provisions of current data protection legislation.

Vitro S.A. cannot guarantee the absolute impregnability of the Internet network and, therefore, the violation of the data through fraudulent access to them by third parties.

Accuracy and veracity of data

As a user, you are solely responsible for the veracity and rightness of the data you send to Vitro S.A., exonerating Vitro S.A. from any responsibility in this respect. The users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided and undertake to keep them duly updated. The user agrees to provide complete and correct information on the contact or subscription form.

Use of your Personal Information

Vitro S.A. collects and uses your personal information to operate the Vitro S.A. Web site and deliver the services you have requested. Vitro S.A. also uses your personally identifiable information to inform you of other products or services available from Vitro S.A. and its affiliates. Vitro S.A. may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Vitro S.A. does not sell, rent or lease its customer lists to third parties. Vitro S.A. may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Vitro S.A. may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Vitro S.A., and they are required to maintain the confidentiality of your information.

Vitro S.A. does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Vitro S.A. keeps track of the Web sites and pages our customers visit within Vitro S.A., in order to determine what Vitro S.A. services are the most popular. This data is used to deliver customized content and advertising within Vitro S.A. to customers whose behavior indicates that they are interested in a particular subject area.

Vitro S.A. Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Vitro S.A. or the site; (b) protect and defend the rights or property of Vitro S.A.; and, (c) act under exigent circumstances to protect the personal safety of users of Vitro S.A., or the public.

Use of Cookies

The Vitro S.A. Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Vitro S.A. pages, or register with Vitro S.A. site or services, a cookie helps Vitro S.A. to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Vitro S.A. Web site, the information you previously provided can be retrieved, so you can easily use the Vitro S.A. features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Vitro S.A. services or Web sites you visit.

Security of your Personal Information

Vitro S.A. secures your personal information from unauthorized access, use or disclosure. Vitro S.A. secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Vitro S.A. will occasionally update this Statement of Privacy to reflect company and customer feedback. Vitro S.A. encourages you to periodically review this Statement to be informed of how Vitro S.A. is protecting your information.

Contact Information

Vitro S.A. welcomes your comments regarding this Statement of Privacy. If you believe that Vitro S.A. has not adhered to this Statement, please contact Vitro S.A. at We will use commercially reasonable efforts to promptly determine and remedy the problem.